Terms and conditions of use


I. General conditions

1. The online shop on www.Silvexcraft-Design.co.uk is the Internet shopping platform.

2. The www.Silvexcraft-Design.co.uk shop is owned by the Company:

SILVEXCRAFT® ENGLAND
L.J.Les ltd,

20 Carnation Road

L9 1HX

Liverpool

United Kingdom


VAT nr 992 3030 23

 



3. By purchasing in www.Silvexcraft-Design.co.uk shop, the customer accepts these terms and conditions.

 
II. Placing orders and order realization

4. An order can be made by adding products to the cart and clicking the order button. For the procedure to be done properly, it is necessary to create the account for every customer which will allow checking the status of the order.

5. The basic conditions for order's realization include: filling the address data properly alongside with the e-mail and telephone number being currently used by the customer, which might be used to confirm the order.

6. Orders can be placed 24 hours a day, all year round. Order placed after 1 pm, on Saturdays, Sundays and National Holidays will be realized on the next working day. The realization time differs from 24h to 20 days in standard cases.

7. In case of appearance of circumstances making the order realisation unable or postponing the order realisation, SILVEXCRAFT reserves the right to withhold the realisation of the order. However, the company is obliged to inform the customer.   

8. Orders in which address data have been improperly completed (non-existing email or lack of telephone number) will not be realized.

9. SILVEXCRAFT company reserves the right to withhold the realisation of the orders which are questionable.

10. Prices of the products at www.Silvexcraft-Design.co.uk shop include VAT (gross prices).

11. SSILVEXCRAFT company issues a receipt or VAT invoice for the purchased product. In order to receive the invoice, the customer should fill in the Company's data together with VAT number.

12. SILVEXCRAFT company offers only online shopping, there is no possibility to collect the parcel personally.

 

13. By placing the order on www.silvexcraft-design.co.uk the customer agrees to receive e-mails from SILVEXCRAFT regarding his/her orders.


14. You are entitled to return SILVEXCRAFT products within a 'cooling period' of 7 days except the earrings or sets containing earrings. SILVEXCRAFT do not accept returns of earrings due to hygienic reasons.  Also we cannot accept returns on personally customized products created as per client’s wishes including engraved products. Any item you wish to replace must be received by us in original condition within 7 days of receipt of your order. Damaged or faulty items can be replaced. Postage costs are only refunded by the company when either an error has occurred of which we accept responsibility or the product/ service is faulty. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. Items returned for exchange/ refund will be dealt with as quickly and error free as possible. Please send the articles as a registered letter or as a “parcel with return receipt”. 

Any complaints relating to the delivery of products need to be lodged within 30 days from the dispatch date. After this date the complaints may not be accepted.


15. We use a number of safety precautions to protect your personal information from unauthorized use. We only store this information for a limited period of time. When you enter your personal information and submit it to SILVEXCRAFT, you consent to granting SILVEXCRAFT use of this information for the stated purpose. We do not accept responsibility for the accuracy of the information you submit. SILVEXCRAFT will not disclose your personal information, including your email address, to any third party. SILVEXCRAFT does not give other companies access to your registered information..



16. By visiting SILVEXCRAFT website you are accepting the content of this Privacy Policy together with SILVEXCRAFT’s Terms and Conditions, Cookie Policy and any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

17. SILVEXCRAFT may collect the following information about you: - we may collect information that you provide us with when filling in forms on our site. - if you contact us, we may keep a record of that correspondence, including reporting a problem with our site or for technical or customer support. - we may contact you to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes - we may contact you to notify you about changes to our service; - we may contact you to keep the records up to date  - we may use your data to contact you for market research purposes;  - we may contact you to inform about products and services similar to those which may be similar to a previous sale to you.  Disclosure of Information.

 

18. SILVEXCRAFT may disclose your personal information to any member of our group, which means our subsidiaries. We may disclose your personal information to third parties if we sell or buy any business or assets, in which case we may disclose your personal data to the seller or buyer. We work along the details with other companies providing services on our website who may have access to your data. Furthermore, we may exchange the details with other organisations for the purposes of fraud protection. You have the right to ask us not to process your personal data for marketing purposes. You can contact us to prevent using your data by emailing us at: support@silvexcraft-design.co.uk. The usage of the information may be unlimited.

 

19. We are committed to protect your details in our systems. We use security systems to protect all the data. Unfortunately, the transmission of information via the internet is not always completely secure. However we do our best to protect your personal data and we cannot guarantee the security of your data provided on our site as any transmission is at your own risk.

 

20. Terms and Conditions can change without prior notice.


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